You are here

Archived: Health Professionals Recruitment Services Limited - 67 Knightsbridge London

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 11 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF | 40.92 KB

Overview

Inspection carried out on 11 October 2011

During a routine inspection

We sent questionnaires to all of the people using the service. All of the information received was positive, they told us they were happy with the standard of care and support provided from Health Professionals Recruitment Services Limited.

We Looked at the quality questionnaires that the agency sent to people as part of their monitoring of service quality.They showed that people who use the service made positive comments about the service. We did not speak directly to them.

They told us they felt respected, safe and were involved in daily decision-making about the care they received. They said staff were approachable, listened to their views, acted on them and treated them with respect.

All commented that the agency were in contact by telephone and regularly visited them, asked them what they needed and they felt they were getting the service they wanted. They said it was regularly reviewed, updated and delivered on time.

They found staff friendly, competent and prepared to adapt their working practices to provide a good quality of service.

They were also aware of how to make a complaint and who to.