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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 18, 19 April 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 April 2013 and 19 April 2013, observed how people were being cared for and talked with staff. We reviewed information sent to us by commissioners of services.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who used the service were given appropriate information and support regarding their care or treatment.

We looked at care records and found that each person had a support plan in place. We found that a 'pen picture' had been completed for each person. This gave information as to the person's life prior to their admission to the home and information about their personal preferences relating to daily routines and diet. Each person had been allocated a key worker who was responsible for working with the individual and their relatives to ensure that care was individualised. The provider may wish to note that we did not find evidence that the care plans had been formally agreed with the individual or their representative.

We found that care plans had been developed which included people’s preferences relating to diet and daily routine. We observed that people were supported to be as independent as possible. For example we observed that staff enabled one person to transfer from a wheelchair to their chair with encouragement and allowed them to be as independent in the task as possible.

We observed positive interactions between staff and people living in the home. We saw that staff offered people choices in how care was to be delivered and that they took their time to explain care tasks to people and to offer reassurance where this was required.

We observed that care workers understood non verbal communication signs relating to individual’s needs such as the need to use the toilet.

We observed that staff were proactive in ensuring that people’s privacy and dignity was maintained. For example, when people required assistance with their personal care they were encouraged and supported to go to a private area such as their bedroom.