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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 16 March 2011
Date of Publication: 5 May 2011
Inspection Report published 5 May 2011 PDF

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People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

Our review of this service has shown us that people live in a safe, homely and comfortable environment.

User experience

The group of people currently using the service have a variety of complex needs and communication difficulties and were not able to tell us directly about their care. We observed that people were settled and comfortable in their surroundings and staff supported them in choosing where to spend their time.

Relatives spoken with during the visit confirmed their satisfaction with the homes environment. One person told us ‘the bedroom is nice, he has a few of his personal things here and he is settled’.

Other evidence

When we inspected the home in March 2010, under the previous regulatory system, we found that people were happy with their accommodation and the facilities at the home were clean, safe and comfortable.

In October 2010 North East Lincolnshire CTP conducted an audit of the quality of service provided at the home. They found that the home was clean but noted that there had been a slight odour in one of the rooms. Their report told us that the manager had confirmed to them at this time that the carpet in this room was scheduled for replacement.

As part of this review we asked the provider for further information about how they comply with this outcome. They provided us with a copy of the home’s maintenance plan which detailed the improvement work that had been carried out to the facilities and all of the work that had been planned for the year. They also told us that regular checks had been conducted of the water, fire safety, gas and electrical systems.

This outcome did not constitute part of the site visit that was conducted on the 16 March 2011. However, when we were assessing compliance with other outcome areas we made observations that were relevant to this outcome area.

We observed that the home was clean and maintained and that work was in progress to replace a number of the windows in the sitting room. We also noted that this sitting room was on the schedule of redecoration for the home.