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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 16 March 2011
Date of Publication: 5 May 2011
Inspection Report published 5 May 2011 PDF

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

Our review of this service has shown us that the home cooperates with other providers and relevant services ensuring that people receive coordinated care, treatment and support.

User experience

The group of people currently using the service have a variety of complex needs and communication difficulties and were not able to tell us directly about their care. The home involved support from health professionals and other services to ensure the health and wellbeing of people was promoted and maintained.

Other evidence

When we inspected the home in March 2010, under the previous regulatory system, we found that the care records for people contained assessments from the local placing authority and those completed by staff working at the home both prior to or on admission to the home. We found that senior staff and management staff had been involved in community project work and health initiatives such as infection control management and winter flu crisis meetings.

As part of our assessment of this service we asked the provider for further information about how they comply with this outcome. They provided us with a copy of their data protection policy and their business contingency plan. These documents described the processes that were in place with regards to the sharing of information with other providers or services in an emergency.

This outcome did not constitute part of the site visit. However, when we were assessing compliance with other outcome areas we found information that was relevant to this outcome area.

In the care files we reviewed we found that health and social care professionals such as district nursing services, community mental health team, GP’s and consultants had been involved in people’s health and social care management. When we spoke to a community psychiatric nurse following the visit they confirmed that they had a positive working relationship with staff at the home. When we reviewed records of home surveys returned by health care professionals we found that they were satisfied with the care given to their patients and considered the staff were always very friendly and keen to assist them.