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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 16 March 2011
Date of Publication: 5 May 2011
Inspection Report published 5 May 2011 PDF

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Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

Our review of this service has shown us that people’s nutritional needs were assessed and met through a varied, nutritious menu and professional input when required.

User experience

The group of people currently using the service have a variety of complex needs and communication difficulties and were not able to tell us directly about their care, however we observed interactions between them and the staff that support them. We found that care staff were very patient, kind and understood people’s nutritional needs and the support they needed.

Other evidence

When we inspected the home in March 2010, under the previous regulatory system, we found that people were very satisfied with the quality of the meals and that the care records provided clear details of the individual support people required to ensure their nutritional needs were met.

As part of this assessment we conducted a site visit on 16 March 2011. We reviewed a selection of care records for people who used the service and found that the care plans included nutritional risk assessments and details of people’s food preferences and dietary needs. The manager told us that none of the people currently living at the home had any specific dietary needs, other than those who required a ‘soft’ diet and that the dietician was not currently involved with any individuals care. The manager provided us with records that confirmed that the dietician had been involved in the nutritional management of a person in the past. We found that people’s weight had been monitored monthly and when we looked at individual records we found that the weight of these individual's had remained stable.

During the site visit we observed the lunch time service. We saw that the meal looked appealing and that portions were of good size. The dining area was nicely decorated, tables were well presented and people could choose where to eat their meal. Indeed, some people chose to sit in an adjacent lounge to eat their meal. Some people required equipment such as plate guards to maximise their independence during meal times and we observed that this equipment was provided. During the course of our observations we saw that people appeared to enjoy their lunchtime experience

We observed staff assisting people with their meals and this was undertaken in a caring and sensitive manner. Staff explained to people what was for lunch and asked people what they would like to eat. One person required full assistance with feeding and we found that staff carried this out efficiently without rushing the person to finish. Through out the visit we observed people being offered regular drinks and staff supporting people with this.

The manager told us that the menus were regularly reviewed and that staff had received additional training in this area. The additional training attended by staff was with regards to management of nutrition and specifically for those people who had eating and drinking difficulties.