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Burnside Court Requires improvement

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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF


Inspection carried out on 2 October 2013

During a routine inspection

Burnside Court is a long established care home, providing care for people with dementia. People we spoke with during our inspection told us the home was a nice place to live and they were happy with the services provided, One told us �I like it � it may not be everyone�s cup of tea but it suits me�. Another said �I am not sure where I am, but we are all here together and having a good time. I have had a good meal and expect I shall get a cup of tea soon.�

However, on our inspection we found that the service was not considering people's capacity to consent to care and treatment or to put in place best interest decision making processes to protect people's rights. We also found concerns over some poor record keeping, assessment and delivery of care. We found that some polices and procedures were out of date. We found the care planning systems did not identify or give clear instructions to staff on how to manage behaviours that were challenging.

We found the home was clean and free from odours and that people understood how and to whom to raise any concerns about their care or the home.