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Burnside Court Requires improvement

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Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

Overview

Inspection carried out on 25 February 2013

During a routine inspection

People living at Burnside Court were not able to tell us what they thought about the service they received. We observed staff interacting with people and spoke with relatives. People told us they were involved in their relatives care. One person said that people are �treated respectfully, it is a nice friendly place�.

We looked at five care files. These were well organised and easy to follow and all care plans had been regularly reviewed. The files contained a Residents Profile which had a summary of key details including things that were important to the person, such as �loves interaction with staff�.

During our visit we saw a care worker giving a person their tablets. Before giving the tablets they told the person that �the GP had prescribed the tablets and reminded the person that they had their tablets every day�. This helped the person to understand what was happening to them and why.

Staff we spoke with told us that in normal circumstances there was sufficient staff to meet people�s needs as identified in their care plan. One carer told us that in normal circumstances they had time to �play games with the person, do their nails or their hair�.

There are a number of systems in place to assess and monitor the quality of care provided. One relative we spoke with told us that they �could not think of anything bad to say� and �were happy with everything they had seen�.