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Burnside Court Requires improvement

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Inspection report

Date of Inspection: 4 August 2014
Date of Publication: 11 September 2014
Inspection Report published 11 September 2014 PDF

Overview

Inspection carried out on 4 August 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

People had been cared for in an environment that was safe. There were plenty of staff on duty to meet people's needs. Staff personnel records showed that the home only employed people once all the appropriate checks and safeguards were in place. This meant that the home had taken reasonable precautions to ensure that they only employed people with good reputations.

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. The manager was taking advice on how the recent Cheshire Judgement will affect the people living at Burnside.

Is the service effective?

Relatives told us that they were happy with the care that their loved ones received and felt that their needs had been met. It was clear from what we saw and from speaking with staff that they understood people's care and support needs and that they knew them well. One relative told us "The staff know (my relative)'s every day needs and if I am not happy I say and they sort it out."

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers were patient and gave encouragement when supporting people. We observed that people were supported to do things at their own pace and were not rushed. We saw that staff explained to people what they were doing as they did it. That way people were not scared by what was happening. Visitors told us "The girls are really caring, they love the people they are looking after." And "The staff are loving and caring." One member of staff said "I love it here, I like to go and have a chat, I see them as people, it's not just a job here."

Is the service responsive?

People's needs had been assessed before they moved into the home and these were regularly reviewed by the manager. The care files contained information about people's care and support needs as well as information about the things that were important to them. We saw that the home provided various activities to stimulate and entertain people. Families and friends were encouraged to visit and, where appropriate, to bring their pets to visit.

Is the service well-led?

Staff had a good understanding of the ethos of the home and quality assurance processes were in place. We saw a customer satisfaction survey had been carried out in March of 2014 and as a result the main communal areas had been redecorated. The manager told us that the home's owner was responsive to requests for essential items of equipment etc. and said that they were "very good." The manager themselves had worked for the home for many years, starting as a carer and progressing to becoming the manager, so they had a good understanding of all aspects of the home.