Archived: Whitehouse Residential Home

We found the provider had made required improvements to compliance actions identified at our inspection on 14 November 2013. The provider had acted in accordance with the Mental Capacity Act (2005), in assessing people's capacity to consent to specific decisions about their care, on most occasions. We found appropriate documentation was contained in staff files to demonstrate that employment checks had been undertaken and verified by the provider. Records relating to people's care needs, staff and the management of the service were fit for purpose and kept securely.

We found the provider did not have procedures in place related to the Mental Capacity Act (2005), and as a result formal mental capacity assessments had not been completed where appropriate. We found that most people using the service had care plans in place, which were discussed and reviewed with them and their relatives. We found people were supported to be able to eat and drink sufficient amounts to meet their nutritional needs. We found that appropriate checks had not been undertaken before staff began work, as the relevant information was not available in staff records at the time of our inspection. In addition, people using the service were not protected against the risks of inappropriate care arising from a lack of adequate information about their needs and the management of the service.