Archived: The Haven

Two people using the service told us the environment was homely, calm and peaceful and that they were made to feel welcome by all staff. One person said, 'I felt comfortable from day one.'

People told us that the staff team were supportive, kind and professional and commented, 'They are kind and have helped me no end', 'My family cannot believe the change in me' and 'It's a fantastic place, I would recommend it to anyone.'

People using the service told us that they felt safe whilst they had been staying at the Haven. Some comments included, 'Yes I feel safe here' and 'I do, definitely.'

People told us that the manager was always available to offer support.

People using the service told us that The Haven was a warm, friendly and supportive service and they said, 'we all get on well', 'this is my second visit and I've had no problems at all', 'I am getting out more than I would do', 'it is very structured, but it needs to be for the programme to work'.

People using the service told us that they are fully supported to access the health care support they require, including registering with a local GP. One person commented, 'the service is very quick to set you up with a local GP and you are informed of the NHS services available, such as dentist and opticians. People experienced good quality outcomes and were able to access the health care support they required and appropriate consent is sought when needed.

People told us that the food and menu offered was of a good quality and some commented, 'the food is of a good quality', 'today we had steak and kidney pie, mashed potato and beans', 'we prepare our own meal in the evening and the staff prepare the main meal which is at lunch time'.

People who use the service told us that the home was clean and hygienic. Some comments included, 'it is always warm, clean and comfortable'.

People told us that the staff were very helpful, professional and polite when offering support and they went onto say, 'the staff are very friendly', 'the manager is always available and is very approachable', 'the staff respect you and your privacy', 'we are encouraged to talk to staff if we are upset'.

People who use the service are informed about the complaints procedure and are able to express their concerns in an open culture.