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Ridgeway Manor Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 12 June 2012
Date of Publication: 12 July 2012
Inspection Report published 12 July 2012 PDF

Overview

Inspection carried out on 12 June 2012

During an inspection to make sure that the improvements required had been made

We spoke to representatives of people using the service and also noted through our observations that people using the service appeared comfortable and content.

Representatives of people using the service told us that their relative�s care needs were being assessed, planned and delivered in line with their care plans and that any changes to care plans were discussed with them.

People told us that care plans were being reviewed regularly and that assessments by other healthcare professionals were undertaken if the needs of their relatives had changed.

Representatives of people who used the service told us that they were very happy with the care their relatives received. Two representatives told us staff and management were �brilliant�, another representative told us the home had �a philosophy of inclusion� and that staff were very caring.

Representatives told us that they felt the home to be a safe and secure environment for their relative.

We spoke to staff who told us that they liked working in the home and some had been employed there for a number of years. One staff member told us that there was a �good team� of staff in the home. Another member of staff said that �its hard work�but the best I�ve worked in� and �I wouldn�t hesitate to put my parents in here�.