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Beulah Lodge Rest Home Limited Good

All reports

Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 18 October 2012
Inspection Report published 18 October 2012 PDF | 86.59 KB

Overview

Inspection carried out on 13 September 2012

During a routine inspection

We spoke with at least six people who used the service or their relatives. They told us that people using the service were treated with respect by staff. We saw that people had personalised their rooms with their own belongings. People said they were involved in their care and told us “it’s my choice” about what they wanted. People using the service, their relatives and the staff were asked for their views about the service, and actions had been taken as a result of this.

People and their relatives were mostly positive about the care they received, and felt safe in the home. They told us they talked to the staff about any problems they had. One person told us they were “really quite happy, no complaints at all really” and another said the service was “fantastic” and had a “lovely atmosphere”. People told us that if they were unwell the home responded to their needs.

The home was clean and tidy and there were no unpleasant smells. One person told us that the environment "could do with improvement." We saw that some areas of the home showed signs of wear and tear, but others had been recently decorated or refurbished. There was outdoor space and a summerhouse that people told us they enjoyed using.

People were positive about the staff and told us they were “all very kind and caring”. The home had had staffing vacancies over the summer, but these were now filled. People using the service told us that staff had been “very busy” but their needs had still been met.