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Archived: Oaklands

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Inspection report

Date of Inspection: 12 July 2014
Date of Publication: 18 September 2014
Inspection Report published 18 September 2014 PDF | 79.92 KB


Inspection carried out on 12 July 2014

During a routine inspection

As part of our inspection we spoke with the manager, the deputy manager and staff at the home. We also observed people receiving care and looked at care records.

Below is a summary of what we found.

Is the service safe?

People were treated with respect and dignity by the staff. Systems were in place to make sure that managers and staff learned from events such as accidents and incidents, complaints, concerns and investigations. This reduced the risks to people and helped the service to continually improve. A plan was in place for dealing with emergencies so that people were not put at risk. plan was in place for responding to unexpected events that could affect the running of the service, for example fire or loss of the power or water supply.

Is the service effective?

People’s health and care needs were assessed with them. We looked at the care records for three people who lived at Oaklands. We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw evidence that demonstrated staff were provided with regular formal supervision. Staff told us they were supported by management who enabled and encouraged them to access appropriate training on a regular basis.

Is the service caring?

Staff communicated well with people and were attentive when they needed support. We saw evidence that people were involved with the planning of their care.

We saw staff caring for the needs of people in a professional manner. They ensured the people they cared for were supported in taking part in activities in the local community.

Is the service responsive?

The service worked in partnership with other providers to ensure people's health, safety and welfare needs were met. Information about people who used the service was obtained and shared appropriately.

Is the service well-led?

The service had a quality assurance system - records seen by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuingly improving. This helped to ensure that people received a good quality service at all times. People who used the service, their relatives and other people involved with the service completed a satisfaction survey and records showed action was taken where any improvements were required.