Archived: Newmarket House Clinic

We saw positive examples of person centred menu choice plans and that the service benefitted from the weekly input of a qualified dietician. This demonstrated to us that people were protected from the risks of inadequate nutrition and dehydration.

We saw evidence of close and collaborative working with the community eating disorders service and other health professionals. This showed us that the provider worked in co-operation with others within the wider health economy.

Staff reported that there were good opportunities for training and career development. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

A clear internal audit programme was in place and evidence was seen of the actions taken in response to any identified concerns. This showed us that the provider had an effective system to regularly assess and monitor the quality of service that people receive.

We saw that people had access to information and support from staff about raising any concerns that they might have. This meant that comments and complaints people made were responded to appropriately.

Individual treatment programmes reviewed during our inspection reflected the assessed need of the person using the service. This showed us that people experienced care, treatment and support that met their needs and protected their rights. We saw that monthly cleanliness audits were carried out and that any identified concerns had been promptly addressed. This demonstrated to us that people were cared for in a clean and hygienic environment.

We saw sufficient staff were available to provide care and specialised treatment to the people using the service. This showed us that there were enough qualified, skilled and experienced staff to meet people's needs. The care records reviewed in detail showed us that any identified concerns were appropriately addressed. We saw evidence of positive feedback from people and their families upon discharge from the service. This demonstrated to us that the provider had an effective system to regularly assess and monitor the quality of service that people received.