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Portelet House Care Home Good

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF

Overview

Inspection carried out on 17 October 2013

During a routine inspection

People were treated with respect and in ways that maintained their privacy and dignity. We observed staff interacting with people living at Portelet House and found they were respectful. When they provided care and support to people in shared rooms, they were mindful of people�s privacy and provided information and reassurance. We spoke with two relatives who told us in their experience staff consistently acted in ways that ensured people�s privacy and dignity were protected.

During our inspection we reviewed the records of ten staff and found their training was extensive and comprehensive. We spoke with four staff who told us their training was excellent and they felt well supported by the manager and deputy. In addition, they received regular supervision and annual appraisals. This meant staff were trained and supported to provide care and support that met people�s needs.