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Clifford House Residential Care Home Good

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Inspection report

Date of Inspection: 11 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF


Inspection carried out on 11 February 2013

During a routine inspection

We chatted with ten people who were using the service on the day of our inspection. They all confirmed to us that they were well and that staff treated them well. Some people were less able to communicate their experiences to us and we sat in the lounge to observe how they were feeling. Everyone appeared to be relaxed and staff were on hand to offer drinks and support. During the six hour period that we were on site some people received minimal social interaction. Three people told us that they were sometimes bored and that they would appreciate the opportunity to go on more outings and to join in with more activities.

We found that the needs and risks of people using the service had been assessed. Care plans were in place for everyone receiving personal care and these had been reviewed in line with the provider's policy. Staff had had access to good training and were competent in their caring role. However there were some gaps in terms of continual supervision and professional development. Safeguarding procedures were in place and staff knew how to report suspected abuse. There was scope to improve the risk assessment process around malnutrition and skin integrity in order to ensure that preventative measures were used to maximum effect.