22 January 2013
During a routine inspection
Comments from relatives we spoke with during our visit included, 'Everything is brilliant here, care wise, food wise, looking after their health, spotting things quickly and letting you know" and 'Thorncliffe is home from home and I would move in myself.'
At our previous visit to the service we had some minor concerns relating to outcome 4 and outcome 16. At this visit we found that the manager had taken appropriate action to address those concerns.
Care plans seen were up to date; person centred and included risk assessments for areas such as moving and handling, nutrition, falls and other relevant identified risks. Wherever possible, care plans and related documentation had been signed by the person and/or their relative. We saw evidence that the manager had made contact with a number of relatives to ask that they become involved in their relatives care planning process and sign the documentation to demonstrate this. Care plans had been reviewed monthly.