The Care Quality Commission

Archived: Shrewsbury Court Independent Hospital

Whitepost Hill, Redhill, Surrey, RH1 6YY (01737) 764664

Provided and run by:
The Whitepost Health Care Group

Important: The partners registered to provide this service have changed. See new profile

All Inspections

10 July 2012

During a routine inspection

For the purpose of this report people will be referred to as patients.

Patients told us that they received good support from staff.

They said that there were lots of activities to participate in if they wished to take part, but sometimes that depended on how they felt at the time.

Patients told us that they had opportunity to discuss their care plan and rehabilitation arrangements with a wide range of support staff.

We were able to communicate with some patients on Lavender ward with the help of an interpreter using sign language to get their views on the hospital. They signed that they enjoyed living on that ward, and felt well supported by the staff working there, who also communicated to people in sign language.

We were told that the food was good and plentiful.

Patients told us that the bedrooms were comfortable and cleaned daily.

Mental Health Act Commissioner reports

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.