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The White House (Curdridge) Limited Outstanding

All reports

Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF

Overview

Inspection carried out on 23 January 2013

During a routine inspection

During this inspection we met all 39 people living at The White House and looked at care plans for four people. We observed people being supported by staff and spoke with five people and one relative in private. We saw that people's privacy, dignity and independence were respected and that people's views and wishes were taken into account.

All five people told us they were happy at The White House. People told us �It�s good here�. �Staff are very friendly, and welcoming to visitors, caring�. �The staff look out for people who need more support�.

Individual needs of people had been assessed and were reviewed. Care plans updated in the light of changing needs. People experienced care, treatment and support that met their needs and protected their rights.

We looked at arrangements in place for safeguarding. We found that people were protected because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

Staff rotas, training records, observation of staff supporting people and discussion with people demonstrated that there were enough qualified, skilled and experienced staff to meet people's needs.

The provider had in place an effective system to assess and monitor the quality of service.

A relative told us �the staff are really good. They make sure I am involved. I don�t feel as though they have taken over. It�s a partnership. I feel valued, and my knowledge and opinions are valued�.