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The White House (Curdridge) Limited Outstanding

All reports

Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 12 March 2012
Inspection Report published 12 March 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Members of staff received the training and support to enable them to effectively meet the needs of people using the service. They received regular two monthly supervision and an appraisal once a year to support them in their role. Overall, we found that The White House had met this essential standard.

User experience

We spoke with three relatives who told us that members of staff were “always willing to help.” One relative told us: “My mother was at first anxious to be here but now seems to have settled. Staff here have gone the extra mile to make her comfortable.”

Other evidence

The home was divided into four individual areas and each area had a unit manager. The home employed 52 staff. Twenty-six members of staff had completed National Vocational Qualification (NVQ) Level 3, four had completed NVQ Level 2 and two had completed NVQ level 4. Three members of staff had recently begun an NVQ programme and told us that they received financial support from the home to undertake this course.

During the visit we looked at the homes training records for six members of staff. The records showed they had received training in areas including infection prevention and control, the mental capacity act, moving and handling, nutrition, dementia awareness, health and safety, food hygiene and fire safety. The registered manager had a matrix of all training that staff had completed.

Members of staff we spoke with received regular ongoing supervision and appraisal. The supervision sessions were provided by the unit managers and held every two months. All staff received appraisals and this took place once a year. We spoke with a member of staff who had recently had her appraisal and she told us: “It was great to receive feedback on how well I do my job. It motivated me to continue to do better. I also got a pay rise.”

The home is accredited with “Investors in People (IiP).” “Investors in People” is a standard to help businesses achieve their objectives by developing and harnessing the skills of its staff.