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Wren Hall Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 6 February and 23 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF

Overview

Inspection carried out on 6 February and 23 April 2013

During a routine inspection

Due to the complex needs of some people living at Wren Hall Nursing Home they were unable to talk with us. We therefore used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We carried out this observation for a period of one hour over the lunch time period.

We saw staff respected people�s privacy and dignity at all times. We found people who use the service were given information and support regarding their care to enable them to make an informed choice.

We looked at a number of care files. The plans of care were personalised and reflected people�s choices and preferences. Relevant risk assessments were in place and family members had been involved with the care planning.

We spoke with six relatives they were complimentary towards the staff. One relative said, �My husband has been at his best since he has been here.� Another relative said, �The staff are lovely.�

Staff had a good understanding regarding safeguarding concerns and who they should report to and staff told us they felt supported by the management team at all times.

Records were accurate and fit for purpose.