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Wren Hall Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 4 October 2014
Inspection Report published 04 October 2014 PDF

Overview

Inspection carried out on 20 August 2014

During a routine inspection

During the inspection we spoke with three people who used the service and asked them about their experiences of living at the care home. We spoke with two relatives.

We also spoke with six staff, including the registered manager. We observed the care that was given to people. We looked at some of the records held in the service including the care records for three people.

During the inspection we gathered information to answer five key questions; is the service safe, effective, caring, responsive and well-led? Below is a summary of what we found. The summary describes what we observed, the records we looked at and what people who used the service, their relatives and the staff told us.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

People who used the service told us they felt safe. Relatives we spoke with also told us they felt their family members were safe.

We used our SOFI (Short Observational Framework for Inspection) tool during the inspection. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences. We conducted a SOFI observation for 55 minutes in one of the lounges at lunchtime. We saw staff provided appropriate and safe support.

We looked at the care records for three people who used the service. We saw that care plans contained detailed information and were centred around people's individual needs.

People who used the service and relatives told us they had no concerns about the building. One relative said, �They�re always making improvements.� They also said they had no concerns about equipment.

People who used the service, relatives and staff all told us they felt there were enough staff. We found there were enough staff to meet people�s needs.

The Care Quality Commission monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found that the service understood when it was appropriate to contact the local DoLS team to seek their involvement.

Is the service effective?

People who used the service told us they received the care they needed in a timely manner and they were happy with the care. One person said that the care was, �Very, very good.� Relatives were very positive about the care and told us their family members received the support they needed.

Is the service caring?

People who used the service told us staff were caring. One person said staff were, �Very caring.� Relatives also told us staff were caring. One relative said, �[Staff are] very caring� and, �They�re so nice.�

We saw that staff communicated warmly with people as they supported them and staff were caring and kind.

Is the service responsive?

Staff told us how other agencies were involved. This meant the care home involved other professionals in people�s care and treatment.

We saw care plans about different needs and saw these were reviewed regularly. A care plan is a document that should identify a person's needs and how staff can meet those needs.

Is the service well-led?

People who used the service told us they felt the care home was well-led. One person said it was �definitely� well-led.

Staff also told us they felt the service was well-led.

We found that effective systems were in place to regularly assess and to manage risks relating to the health, welfare and safety of people who used the service.