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Wren Hall Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 24 November 2011
Date of Publication: 27 January 2012
Inspection Report published 27 January 2012 PDF

Overview

Inspection carried out on 24 November 2011

During an inspection in response to concerns

Residents told us that that staff showed them respect and ensured that their right to privacy and dignity was maintained. One relative said that staff were, �absolutely wonderful.� The people we spoke with felt that all their needs were met at Wren Hall and the quality of care they received was of a good standard. They were asked by staff about all their personal preferences they were offered a range of stimulating activities. They felt safe living at Wren Hall and considered that staff were very competent at their job.

The people we spoke with were generally very positive about the quality of the service they received. One relative told us, �It�s a nice, happy, friendly, family place.� People told us they could have their say about the service and one relative said they felt they were listened to, �about anything, little or big.�