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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 13 November 2012
Inspection Report published 13 November 2012 PDF | 79.65 KB

Overview

Inspection carried out on 23 October 2012

During a routine inspection

Before people received any care or treatment they were routinely asked for their consent and the provider always recorded their wishes. All the care and treatment plans we looked at contained evidence of consent being obtained prior to people receiving treatment. One person told us, “They always ask for consent, they are very good like that and they discuss things with me.”

People experienced care, treatment and support that met their needs and protected their rights. People had thorough, detailed care and treatment plans relating to all aspects of their care needs. People were very positive about the service. One person said, “For my care and treatment I have to say I would give 100%.”

We observed that people were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us that they had no concerns with the cleanliness of the service.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out a Criminal Records Bureau check and taking up references from previous employers.

Complaints people made were responded to appropriately. People told us if they had any concerns or complaints they would discuss them with the manager or members of staff and they were confident of using the complaints system.