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Archived: Craigielea Nursing Home

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Inspection report

Date of Inspection: 21 June and 11 July 2013
Date of Publication: 2 August 2013
Inspection Report published 02 August 2013 PDF

Overview

Inspection carried out on 21 June and 11 July 2013

During an inspection in response to concerns

The Care Quality Commission received a telephone call raising a number of issues about this service. These issues were included in the responsive and scheduled inspections of this service. The inspection team for the second inspection included an expert by experience who concentrated on the views of people who used the service. We used a number of methods to help us understand the experiences of people who used the service. These included observing care, speaking with people who used the service, reviewing comments and surveys and speaking with staff.

During our inspection the expert by experience was able to speak to 13 residents individually. All said they felt safe and were treated with respect. One person said the home was �Not like one�s own home but next best thing�, and another �The best place around here�. One person said the home was �First class � just what the doctor ordered�. One relative told us she was �totally happy with the way her mother was treated� and she and her mother �were fully consulted and informed of purpose of treatment� given. There was a good rapport between residents and staff, who attended to people�s needs promptly and in an unhurried way.

We spoke to staff, who were knowledgeable about people's care needs and what they should do to support them.