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Ingham Old Hall Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 6 August 2013
Date of Publication: 31 August 2013
Inspection Report published 31 August 2013 PDF


Inspection carried out on 6 August 2013

During a routine inspection

Our inspection was unannounced, which meant that no one knew that we would be visiting. There were twenty people living at the home on the day of our inspection. During our visit to Ingham Old Hall we toured the premises, saw people using different parts of the building and garden. We spoke with five people and five members of staff. We saw how an exercise class was carried out for people who wished to take part with this organised event. We observed how people were treated and how staff interacted with them. We saw staff knocking on bedroom doors before entering and how they treated people respectfully. People appeared relaxed and content within their surroundings.

We saw that people were cared for effectively and that the care was planned for the individual. We saw that people were safe and that there were sufficient suitably qualified and experienced staff on duty.

The people who used the service that we met during the visit were very positive about the home and the care provided. Comments included: "The staff really look after you" and "The staff know exactly how to help me." "It's a lovely place to live, the staff treat me well, I get lovely food and the situation is so peaceful, no need to complain." "I have all I need."