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Ingham Old Hall Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 2 February 2012
Date of Publication: 18 April 2012
Inspection Report published 18 April 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The service is compliant with this outcome

People are being protected from harm and their human rights are being respected and upheld.

User experience

People with whom we spoke told us that they were happy living in the home and that staff treated them well. They also said that the manager spoke to them frequently providing them with an opportunity to raise any concerns they may have,

Other evidence

We spoke with the manager about safeguarding. We were told that all staff have received safeguarding training that was delivered by Norfolk County Council. All staff are provided with the safeguarding procedure and are aware of how to raises concerns if needed.

The manager described a recent safeguarding issue involving a person with dementia. This was dealt with appropriately, involving other professionals in order to make a best interest decision to protect the person from harm and distress.

During our visit we did not see any safeguarding concerns and people appeared to be happy.