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Lester Hall Apartments Requires improvement

All reports

Inspection report

Date of Inspection: 2 October 2012
Date of Publication: 13 October 2012
Inspection Report published 13 October 2012 PDF | 78.01 KB


Inspection carried out on 2 October 2012

During a routine inspection

We spoke with six people who use the services of Lester Hall Apartments. They spoke to us about their experiences and views of the service. People�s comments were positive and included - �with (provider�s name) and the carers it�s like a family firm and they take ever such good care of you.� And �I am very comfortable here; I have my own apartment and can come and go as I please.� People told us how they spent their day. One person told us �I play scrabble with the social skills lady on Tuesdays and Thursday, we play �themed� scrabble. They also take me to the local shops.� A second person told us: - �I like to spend time in my apartment watching television I also go out to the shops with the social skills lady; I recently went to the supermarket to buy some essentials things

Records showed that the service supported people to access a range of health care professionals who work with the staff of the home to monitor and promote people�s health. Monitoring of people�s health included regular reviews with a range of health care professionals. People's diversity, values and human rights were respected. The service supported people to access advocacy services and had used legislation which included the Mental Capacity Act to promote people�s safety and welfare where people were unable to make an informed decision for themselves.