Archived: The Goddards Home From Home Care

The Goddards Home from Home Care is registered for the regulated activity of personal care. The service provides support to people in their own home or in a supported living environment.

The Home from Home service was set up to look after people who moved from their sister service (The Goddards) to independent living. We were informed by the registered provider that the service currently looked after one person in independent living accommodation.

The person received 16 hours care from the service and also had input from the ‘Creative support team’ who operated the supported living accommodation.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People were supported by care workers who understood the importance of protecting them from harm. Care workers had received training in how to identify abuse and report this to the appropriate authorities.

Care workers were provided with support and training to develop their skills and knowledge and to meet people’s holistic needs.

People were supported to access health care professionals when needed.

People were supported to have maximum choice and control of their lives and care workers provided care and support in the least restrictive way possible; the policies and systems in the service support this practice.

Care workers had a good understanding of people’s needs and were kind and caring.

People told us they had no concerns regarding care workers respecting their dignity and upholding their right to privacy.

People were supported and encouraged to be independent and to live fulfilling lives. They were supported to enjoy activities, events and interests of choice.

Systems and process were in place to record and evaluate any accidents, incidents and complaints should they arise.

People who used the service, and those who had an interest in their welfare and wellbeing, were asked for their views about how the service was run.

Regular audits were carried out to ensure the service was safe and well run.

Further information is in the detailed findings below.

Discussion with the person who used the service indicated that they recognised that they needed support in some aspects of their care. The person said 'My support worker helps me with shopping and with keeping my flat clean.'

There were clear processes in place for what should happen when a person moved to another service, such as a hospital, which ensured that the person's rights were protected and that their needs were met.

We found that the person's accommodation was clean and tidy. The person said 'My support worker helps me with keeping my flat clean.'

We saw that there were sufficient numbers of staff available to meet the needs of the person who used the service and the provider had an effective quality assurance system in place. The person who used the service was aware of the complaints process and told us 'I talk with my support worker or the manager if I have any worries or concerns. They discuss these with me and help me sort things out.'

Records about people who used the service enabled staff to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept safe and confidential.

We met with the person who used the service, their support worker and the manager of the service. The person told us they were able to join in communal meals with others in the supported living complex, but also liked to prepare their own meals in their flat. The person said 'My support worker helps me with shopping and with keeping my flat clean.'

The person who used the service was aware of the complaints process and told us 'I talk with my support worker or the manager if I have any worries or concerns. They discuss these with me and help me sort things out.'

Discussion with the person who used the service indicated that they recognised they needed support in some aspects of their care. We saw that the person got on well with their support worker and there was a good working relationship between them based on mutual respect and trust.