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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF | 90.71 KB

Overview

Inspection carried out on 31 January 2013

During a routine inspection

People who used the service had a range of medical conditions, which meant some were more independent than others. Everyone we spoke with said they liked the service and the staff and said they were well looked after.

We observed staff and people interacting during our visit. They were able to communicate to a good level of understanding using verbal and non verbal methods. We observed staff with people who used the service in the activity lounge and in the dining room at lunch time. We saw that staff were genuinely caring towards people and treated them with respect at all times.

People were able to participate in a number of activities both internal and external to the service and were offered choice in what they wanted to do. People were provided with support and choices around eating and drinking. They were offered a selection of meals from a monthly meal plan that they had helped devise. They could choose to eat in the dining room or the activity room.

People told us that they understood how to make a complaint if needed and that they received help and support from their key worker or the manager. One person told us “I like it here. The staff are nice and I have lots of friends.”