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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF


Inspection carried out on 10 November 2011

During a routine inspection

We spoke with six people who used the service, both in patient and day service. One person was unable to fully comment about their care and treatment, but we were able to speak with their relative. We spoke with five visitors, three volunteers and eight members of staff.

They told us that medical and nursing staff kept them well informed of the care and treatment they needed. One person told us that their treatment had been fully explained with them, what it would entail and why it was needed. They felt very reassured with this as they knew exactly what to expect.

People told us that the food was good and that they were offered choices. We saw people being given refreshments when they requested them. When people needed help and support with eating their meal we saw that staff were available to provide the assistance.

People told us of the many activities that are available each day. They told us how they appreciate and looked forward to receiving the complementary therapies that were available. We spoke with a group of people who told us the comfort they experienced from the religious observance and services that were arranged.

People told us that they were aware that they could speak with staff if they had any concerns or complaints; they felt confident that they would be listened to and any action would be taken. Staff told us how they would deal with any issues or incidents that may place people at risk of harm. Some staff confirmed that they had had specific training in the protection of vulnerable adults.

All people we spoke with were extremely complimentary about the staff, comments included, �Marvellous staff nothing is too much trouble for them�. We saw staff were very attentive to the people using the service. We saw no delays when staff were offering support to people when it was requested. Some staff told us that they were unable to adequately observe people now they were accommodated in single occupancy rooms. They thought that people may become isolated. One person we spoke with stated that they liked the increased privacy and did not feel at all isolated as �there is always someone popping in an out to see if I am alright �.

Staff told us of the many ways that the organisation monitored and checked the quality of the service. People told us that the whole service was �excellent� and they are fully satisfied with the care, treatment and accommodation.