Archived: Derwen College

People told us that staff were always available when they needed help. We found that they had received a range of training to help them assist and support people who attended the college. Staff told us about the training that had been arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. The relatives that we talked to told us that staff were around and available to talk to when they visited. They said that the staff were friendly and always acted professionally.

People we talked with said their comments were listened to. Many people said that they would not hesitate to talk to staff if something was wrong. The college had a student council that helped to gather the views of the people who attend the college and represented their views to the senior staff.

Staff provided health and social care support well. Community services were accessed to support people when necessary.

Staff spoke of their awareness of how to keep people safe from harm. Staff told us about the training that the college had arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. The relatives that we talked to told us that staff were around and available to talk to when they visited. They said that the staff were friendly and always acted professionally.

People we spoke with said their comments were listened to. A visitor said that they would not hesitate to talk to staff if something was wrong. The college had a student council that helped to gather the views of the people who attend the college and represent their views to the senior staff.