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Inspection report

Date of Inspection: 18 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 64.59 KB

Overview

Inspection carried out on 18 July 2013

During an inspection to make sure that the improvements required had been made

We found that since the last time we visited, a new system of care planning had been introduced, to enable staff to support the people who used the service. We saw evidence that people who used the service and their relatives had been involved in the development of their care plans to ensure their wishes and feelings about this were respected.

People who used the service told us they were “Comfortable” and that staff were “Kind and helpful.” People told us that staff supported their health needs and took prompt action to involve external professionals when this was required.

We observed there was a relaxed atmosphere throughout the service on the day of our visit. We saw staff interacted with people in a friendly way, offering gentle encouragement to ensure their involvement in choices about their support.

Relatives we spoke with told us they were satisfied with the service provided. They told us they visited regularly and that staff kept them informed about changes concerning their members of family. Relatives told us that staff, “Do a wonderful job” and that they were, “Always made to feel welcome, no matter what time of the day.”

We observed that people who used the service were clean and looked well cared for and that the building had no unpleasant smells. One relative told us the bedroom of their member of family was, “Kept spotlessly clean” and that domestic staff ensured it was “Always neat and tidy.”