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Inspection report

Date of Inspection: 17 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF | 83.84 KB

Overview

Inspection carried out on 17 April 2013

During a routine inspection

People told us they were “Comfortable” and that the service was “Really, rather good.” We observed staff talking and listening to people in a friendly and compassionate manner to ensure their personal dignity was maintained. We saw that staff involved people in relation to their support, to ensure they were provided with choices about how this was delivered.

We found that information about people was unsystematically maintained. We found that further work was required to ensure accurate care planning information was available for people, to enable their support to be delivered in a planned and consistent way that ensured their welfare and safety.

People who used the service told us their comments were taken seriously by the provider and that they were confident action would be taken, to ensure any concerns were appropriately addressed. Recent letters of relative thanks commented: “Thank you and your staff for the wonderful support you are providing” and “Pleased to see the good care xxxxx is receiving.”