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Inspection report

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Overview

During a routine inspection

We have not spoken directly to people who use this service in undertaking this review. We last inspected this service under the previous regulatory system on 20 July 2009 and we observed that interactions between staff and people living in the home was positive and friendly. We received positive feedback from people using the service and their relatives which indicated their rights were promoted and the service was responsive to their needs. The relatives and friends of people who use the service told us that they were involved in the life of the home and that staff listen to them to ensure their wishes and feelings were respected and they were confident that any concerns would be listened to and acted upon.

North Lincolnshire Council undertook an assessment of this service on 17 November 2010 and they told us that the involvement, control, and independence of people who use the service was good with respect for people that use the service being assessed as excellent.