The Care Quality Commission

Archived: Quality Healthcare Services Limited - Suites T7&T9

Training & Enterprise Centre, Applewood Grove, Cradley Heath, West Midlands, B64 6EW (01384) 569714

Provided and run by:
Quality Health Care Services Limited

All Inspections

1 September 2011

During an inspection looking at part of the service

We did not speak directly with people who use the service as the actions we required focused on the improvement of documentation and paperwork produced by the organisation.

We therefore visited the agency offices as part of this review, and asked for information from other organisations about their opinion of the quality of service.

10, 11, 24 March 2011

During a routine inspection

Not everybody who used the service could recall how they were involved in the initial assessment undertaken by the agency. They also could not tell us about how the agency had involved them in how they monitor the quality of services being provided.

Not everybody we spoke to knew how to make a complaint and we were told that information about complaints had only recently been included in the files at people's homes.

People described their staff as friendly and polite and told us that they felt their staff were respectful and always left them feeling safe.

People told us that they were supported with food preparation and medication where this is needed.

One person told us that their relative was safe when being supported to mobilise.