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Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF | 79.97 KB

Overview

Inspection carried out on 11 October 2013

During a routine inspection

We spoke with people who lived at Kilmar House, the provider, care staff, housekeeping staff and the cook.

People who lived at Kilmar House were complimentary about the care and support they received and told us they thought the staff were respectful and treated them with dignity and respect. Peoples comments included, �I think they do extremely well�, �cosy and comfortable� and �we are very well looked after�. One person told us the food was �plain but wholesome�.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare.

People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean, hygienic environment.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service, and others.

Accurate records about peoples health and social care needs were not always maintained.