For example, comments received from two relatives included: 'The service provided to my wife is generally excellent' and 'The staff are a very caring group of people.'
Likewise, people using the service that were spoken with confirmed they were satisfied with the care and support they received. Comments received included: 'I'm quite content'; 'It's okay here. I can't grumble. The staff are nice' and 'I'm happy. I have everything I need.'
People told us that they had their medicines when they needed them. One person told us that care workers applied their creams every day but they managed their own mouthwash. However, there was no reference to any support needed to self-administer the mouthwash within their care plan.
No concerns were received from the people using the service during our visit and people reported that they had confidence in the care provided by staff.
No direct comments were received from the people using the service.
People spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service or their representatives during our visit.
People reported that they had confidence to raise any concerns with the manager or staff and informed us that they were of the view that the service would listen and respond.