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Inspection report

Date of Inspection: 21 August 2012
Date of Publication: 14 September 2012
Inspection Report published 14 September 2012 PDF | 45.7 KB

Overview

Inspection carried out on 21 August 2012

During a routine inspection

We were able to speak with five people who use the service and a visiting relative. The people we spoke with told us they were very happy at the home and we received comments such as “We are looked after very well”, “I can’t think of anything that could be improved”, “We only have to ask to do something like go shopping into town and they (the staff) organise it” and “The food is really good”.

People told us they felt safe at the home and we received comments such as “Yes, I feel safe here” and “They (the staff) make sure we are safe”.

A relative we spoke with told us they came frequently to visit their relative who was currently residing at the home. This person had previously lived at home and their relative described examples of how the staff had helped integrate them into living at the home by ensuring some of the habits and routines they had when living at home continued.

They told us that their relative was happy at the home and that the staff were knowledgeable and approachable. They felt they were involved in the care of their relative and staff kept them informed of any changes. They had no complaints or concerns about the care provided.