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Inspection report

Date of Inspection: 22 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

The four relatives we spoke with said they had no concerns about the care and support provided by the care staff. They all said they could raise any concerns with the care staff or the manager of the service at anytime. One relative said “I would feel confident to raise any concerns”. Another said “I would speak up if I saw something” and “I don’t worry when I am out”.

Other evidence

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The manager told us that staff received regular, updated training in safeguarding vulnerable adults. We viewed training records which confirmed this. A member of the care staff we spoke with confirmed that they knew how to report safeguarding concerns to the manager and the local authority safeguarding team.