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Inspection report

Date of Inspection: 22 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

The provider was meeting this standard.

User experience

The four relatives we spoke with said they were happy with the care provided by the service. They told us the staff were kind, caring an understood people’s needs very well. One relative said “it’s nice to go out, I’m so glad they support me”, another said “all the ladies are respectful and polite”

All four relatives told us they had direct contact with the manager to ensure that they were happy with the way that care was delivered. They also told us that the service kept them well informed about the service and all aspects of the support provided.

Other evidence

People expressed their views and were involved in making decisions about their care and treatment. We viewed two sets of care records during the inspection. These detailed the support that people and their relatives required and how often this was to be provided. Records were available of regular phone and email contact with people and their relatives. Care plans had been signed by relatives and this also showed us that people were involved in decisions about the care and support they required.