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Inspection report

Date of Inspection: 22 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 43.48 KB

Overview

Inspection carried out on 22 August 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This was because the people using the service had complex needs which meant not all of them were able to tell us their experiences. We spoke with four relatives, one health care professional and two members of staff, which included the manager.

All four relatives told us the staff were kind, caring an understood people’s needs very well. One relative said “it’s nice to go out, I’m so glad they support me”, another said “all the ladies are respectful and polite”

Relatives we spoke with told us that carers arrived on time and if there was a delay the carer would call them or the manager would contact them informing them of the delay. One relative said “I am able to ring them up; if there are any changes they let me know”. Another said staff were “very good”, “very nice” and “very helpful”.

Relatives told us that they could raise any concerns with the care staff and manager of the service at anytime. They also told us that they were able to provide feedback on the quality of the services provided either through completing an annual satisfaction survey or directly through face to face contact with the manager. A health care professional working with the service told us “I would not use their service if I was not confident about what they do”.