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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 90.43 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People spoke very highly of the staff that looked after them. Comments included that they were "Lovely" and "always helpful. Relatives told us that staff were "Patient and caring".

We saw staff provide sensitive and discreet support to people. There were enough staff on duty to look after the number of people living at Southview. People's needs were met promptly.

People were cared for by staff who were supported to deliver care and treatment safely. Staff told us that they now had access to training courses. The manager told us that the home employed 20 staff. They said that seven staff had completed induction training. This meant that they were provided with information and advice to carry out their role.