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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 90.43 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People told us that they were very happy living at Southview. One person said that staff were "Very good". Everyone at the home looked well groomed and said that they were well cared for.

People that were able to tell us said that staff knew how to meet their care and support needs. We saw staff treating people with dignity and respect. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We saw that everyone had a care plan but these did not reflect people's current circumstances. However, we saw staff responding appropriately to people's needs. Staff told us that they read the care plans and discussed any changes at each shift handover so they were familiar with people's needs.

Relatives told us that staff always made them welcome in the home and involved them with people's care. They said that communication was good and they were very satisfied with the service provided.

We saw that lunchtime was a relaxed and social occasion. People were offered choices and support if they needed it. The meal looked appetising and people were offered 'seconds ' if they wanted it. Relatives told us that they were always offered refreshments and could stay for meals if they wanted to.

A member of staff told us that they had introduced activities once a week and this had been popular with people. This included bingo, singing and entertainers. Records showed that people were supported to go out for walks with staff, including those who used a wheelchair. One person told us that they went out into the community most days and enjoyed this. Another person was out on the day of our visit at a local day centre. People had told us that staff supported them to visit families and friends if they wanted to.