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Archived: Milton House

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Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 12 September 2012
Inspection Report published 12 September 2012 PDF | 48.85 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/08/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People receiving care can be assured appropriate recruitment processes are in place for employing suitable staff to provide care and support for people.

User experience

During our visit to the service on 20 August 2012 people told us that the staff were all very good and competent. One person said, “you couldn’t get better staff anywhere”. Another person told us that the staff were all very good and went on to say that they liked to have a joke with the staff.

Other evidence

When we visited Milton House on 20 August 2012 we spoke with the deputy manager about the home’s recruitment process, and looked at the personal files of the two most recently appointed staff. We found appropriate recruitment checks had been carried out and recorded. This included reference checks, Criminal Records Bureau (CRB) checks and the right to work in the United Kingdom. Application forms had been appropriately completed and also saw evidence of the interview process.

We noted that the home’s recruitment policy did not detail how the home would respond to a returned CRB that included information of a conviction. The provider may find it useful to note that this should be included in the recruitment policy so that there are consistent guidelines about the homes decision to employ, or not, a person with a previous conviction. Staff files also contained training certificates and supervision records.

The deputy manager told us that he was currently applying to us (Care Quality Commission) to become the registered manager. When this had been successfully achieved the current manager who was also the owner would relinquish some responsibility for the day to day running of the home.