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Archived: Milton House

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Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 12 September 2012
Inspection Report published 12 September 2012 PDF | 48.85 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 20/08/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People were treated with dignity and respect, and their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

The people that we spoke with during our visit on the 20 August 2012 said that they

were happy at Milton House and that they were treated well and encouraged to make their own decisions. We spoke with one resident whose partner was also living at Milton House; they told us that staff were respectful of this relationship. Another person said, “I can get up, have a shower, make a coffee when I want. In fact I have a fridge in my room for drinks and snacks so I can do what I want when I want”.

People were involved in community based activities both in groups and individually. Activities included both leisure and personal development training which promoted independence and were supported by staff as necessary. People could contribute to communal household duties such as cooking, cleaning and shopping according to their social commitments and abilities.

Other evidence

When we visited Milton House on 20 August 2012, the staff that we spoke with told us that every effort was made to ensure people were encouraged to maintain their independence wherever possible, and make choices about the support and care they needed and how it was delivered. A person who was using the service confirmed this by explaining how they were being supported to leave the home and go into town independently. We were told that this was being achieved by staff walking behind them as reassurance if they got lost or became agitated. The person told us that they had set this goal for themselves and were working towards it at their own pace. This showed that they were fully involved in how their care and support was provided.

This home held regular meetings for the people who lived there. This enabled people to share their views and any ideas which they had about how the home should be run. Some of the people had been living at Milton House for 20 years and were fully involved in the running of the home.