Archived: Springfield Lodge Care Home

Updated 13 February 2019

'We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service,and to provide a rating for the service under the Care Act 2014.'

Inspection team: The inspection was carried out by two inspectors.

Service and service type: Springfield Lodge is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. On the day of the inspection, the registered manager on a planned absence, so the deputy manager was present for the inspection.

Notice of inspection: The inspection was unannounced

What we did when preparing for and carrying out this inspection:

We reviewed information we had received about the service since the last inspection. This included checking incidents the provider must notify us about, such as serious injuries and abuse. We sought feedback from the local authority, Healthwatch and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with five people who used the service and two relatives of people who use the service [following our visit]. We spoke with six members of staff including the deputy manager, senior carer, cook, care staff, the person responsible for maintenance and a member of domestic staff. On the date of the inspection the registered manager was on a planned absence, but has since received feedback from the inspection team.

We reviewed a range of records. This included five people's care records and medication records. We also looked at three staff files in relation to training and supervision, records relating to the safety and management of the home, and a broad range of policies and procedures developed and implemented by the provider.

Updated 13 February 2019

What life is like for people using this service:

The people that we spoke with told us that Springfield Lodge is a good place to live, and that staff treated them with respect and kindness.

People’s health and social care needs were identified and managed well by the management and staff team. There were positive relationships with professional teams, which supported people’s wellbeing.

The environment was safe, clean and suitable for people’s needs. Staff were well trained to use any equipment necessary to support people to maintain their independence. The home was situated within a well maintained garden area, and with good access to the local community for people.

People were supported to take their medicines by well trained and knowledgeable staff, who understood their preferences of how they wished to take them.

People received enough to eat and drink, and were involved in choices about what they wished to eat. The lunchtime experience was relaxed and people were given a choice about what time they wished to eat and were involved in setting out the dining room.

People were supported by sufficient staff, and the registered manager ensured that the staff were trained in all areas that were deemed necessary, in order to support people’s needs effectively.

The management team showed evidence of ongoing quality monitoring across all aspects of the home. Any concerns or suggestions for improvement which were raised by residents, their families or staff were addressed.

The management team had robust action plans in place for keeping people safe and providing a well led service. Documentation in care plans was clear, person centred and regularly reviewed with the person and their family or advocate if appropriate.

Rating at last inspection: Good (report published 3 June 2016)

About the service: Springfield Lodge Care Home offers accommodation and support with personal care for up to 13 people. On the day of our inspection there were 13 people using the service.

The home is located in a quiet residential area and is close to a good selection of local amenities.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.