5, 11 February 2014
During an inspection in response to concerns
We visited four people and spoke, via telephone, with seven people who used the service. We spoke with a manager who was overseeing the Barnsley and Doncaster offices, the care co-ordinator, the human resources manager and four care staff.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People's comments about the service included 'No qualms with them. I'm glad there are such people about so that I can stay at home' and 'I'm happy with them. I would change companies if I wasn't.'
People were protected against the risks associated with medicines because the provider had arrangements in place to manage medicines.
There were effective recruitment and selection processes in place.
People were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff did not receive regular supervisions to ensure that they were competent and effective in their roles.
The provider did not have effective systems in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.
People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.