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Katharine House Hospice Good

All reports

Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Overview

Inspection carried out on 12 December 2012

During a routine inspection

We carried out this visit as part of our schedule of planned inspections. The visit was unannounced which meant the provider and the staff did not know we were coming.

People who used the service told us they were fully involved with discussing and agreeing their care and support needs.

We saw that each person who used the service had a plan of care that was reviewed at regular intervals. People told us they could have sight of their care plan upon request and at any time.

Staff told us they had the required knowledge and skills to provide the level of care that people needed. Systems were in place to protect people who used the service from harm, abuse and neglect. People who used the service told us they had no concerns or complaints. One person told us, �There is nothing to complain about, I have never witnessed anything that concerns me, all staff are very kind and caring�.

We saw the service had a robust system in place for assessing and monitoring the quality of the service.

We looked at five key outcomes to establish whether people were involved and participated in the service they received; whether care was provided appropriately; whether the service could adequately ensure people�s safety; whether there were enough qualified, skilled and experienced staff to meet people�s needs and whether there was a system for ensuring ongoing quality assurance within the service.

Katharine House Hospice was compliant in these five outcome areas.