31 July 2013
During a routine inspection
People told us that they received information about the medicines that they were prescribed so they understood the licensing and use of the medicines as well as the side effects and what to do if they occurred.
People told us on their first visit to the clinic they were asked about their needs and medical history so that the doctor had all the necessary information to decide if it was safe to prescribe slimming medicines. People said that their blood pressure was taken and monitored on a regular basis.
We looked at records and saw that a person's weight was monitored regularly and reviewed by the doctor before extra supplies of medicines were prescribed to make sure it was safe for them to continue losing weight.
People spoken with were complimentary about the doctor and staff that worked at the clinic. One person said, 'They are brilliant.' Another person said, 'Everyone is great. I was in and out quickly and I never have to wait long to see the doctor. People are very polite.'
During the inspection we spoke with the director, manager and receptionist. The provider had an effective system to regularly assess and monitor the quality of service that people received.